I am excited that you are here!
MARKETING RESEARCH REPORT
INTERNSHIP/PARTNERSHIP
The purpose of this research project is to provide Nick Kassouf, the owner of Tru Bru Coffee, with a specific and detailed analysis of preferences, attitudes, and desires, as well as input on new product and service ideas for Tru Bru. This project contains graphs and figures that explain specific marketing strategies that would potentially help Tru Bru to improve.
Front of House Support Trainer
Din Tai Fung
October 2023 - Present
As a Greeter Lead, my training responsibilities involve fostering a warm and inviting atmosphere for guests. This includes managing guest information and wait times through text messaging and manual systems, and collaborating with the team to ensure smooth seating. I also assist guests to their tables, keep the greeter and cashier areas tidy, and handle side tasks like cleaning menus, windows, and disposing of trash. My role is to ensure these tasks are completed accurately and positively, while motivating the team to meet established standards.
In my role as Food Runner Lead, I train the team to deliver food and beverages promptly and safely. This includes organizing tickets and trays, packing takeout orders according to company guidelines, and keeping the expo and packing areas clean. I also ensure that breaks are taken on schedule and that kitchen operations run smoothly.
January 2021 - October 2023
LEAD BARISTA
SUNBLISS CAFE
As a lead barista at Sunbliss Cafe, I have grown such a love for serving people and creating a masterpiece for them. As a lead, I work both at bar and in the kitchen; I have learned how to manage a shift, delegate specific tasks, delegate break times, and efficiently fulfilling orders all at the same time. My multitasking skills have grown, and I have learned what it means to lead a team. As a barista, I craft homemade drinks efficiently, making sure that every drink we serve is made with love and perfection.
June 2018 - March 2020
LEAD BARISTA
RESTORATION ROASTERS
As a lead barista at Restoration Roasters, I learned the importance of crafting a perfect coffee. I created drinks to be put on the menu, and learned how to serve customers well by figuring out what they want to have on the menu. I learned how to work efficiently during rushes and under pressure.
June 2018 - September 2018
FASHION STYLIST
FRANCESCAS
As a fashion stylist, I learned how to style outfits and put together matching sets. I strategically organized the store in ways that would attract customers effectively. Customer service and pursuing the desires of customers was something that I prioritized.
SUNBLISS REBRAND
From Bluetree to Sunbliss
Over the past two years, I have been working at Sunbliss Cafe and recently was involved in the rebrand process. Formerly known as Bluetree, Sunbliss is a premium cafe, with award winning Hawaiian coffee, house made sauces and syrups. As stated on Yelp, the menu is full of locally sourced ingredients; from the bread, honey, and strawberries, to the almonds used in our house made milk. Sunbliss proudly uses 100% real açaÃ, fruits, and vegetables.
